![]() ![]() Some companies, including Sparklight, did not seem to even be aware of the highly publicized program. In some cases, poor training of customer service representatives seems to be the biggest impediment between you and a cheaper monthly bill. #SPARKLIGHT INTERNET SPEED TEST UPGRADE#Instead, they are sharing horror stories about providers unilaterally rejecting their applications, quietly canceling promotional packages, forcing some off less expensive, grandfathered service packages no longer being sold, or requiring customers to upgrade to more costly packages that ultimately left them with a bigger bill than they started with. Stop the Cap! has received a few dozen letters from consumers that thought qualifying under the ‘substantial loss of income’ condition would be easy. This includes those who are unemployed or experienced unemployment in 2020 and/or were furloughed. Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers.Received a Federal Pell Grant during the current award year.Has gross household income at or below 135% of the federal poverty guidelines. #SPARKLIGHT INTERNET SPEED TEST FREE#
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